Privacy Policy

Last updated: February 7, 2025

Jurisdiction and Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Commonwealth of Kentucky, United States. By using our service, you explicitly agree to the application of Kentucky law and jurisdiction, regardless of your location.

International Users and Data Protection Laws

Our service is based in and operates under the laws of Kentucky, United States. If you are accessing our service from outside the United States, you explicitly acknowledge and agree that:

• Your information will be transferred to, stored, and processed in the United States
• You are choosing to provide your information to a United States company operating under United States laws
• Our privacy practices are governed by Kentucky law, not by international data protection regulations (such as the GDPR) or the laws of your jurisdiction
• By using our service, you waive any rights or protections you may have under your local privacy and data protection laws
• If our privacy practices conflict with laws in your jurisdiction, you should not use this service
• Any privacy-related disputes will be handled exclusively in Warren County, Kentucky courts under Kentucky law

Information We Collect

We collect information you provide directly to us when using our text-to-speech service:

• Account information (email address, payment information)
• Text content you submit for conversion (up to 30MB per submission, in PDF, DOCX, DOC, TXT, or CSV format)
• Usage data (features used, conversion history)
• Technical information (browser type, IP address, device information)
• Text formatting and preprocessing preferences for optimal voice generation

How We Use Your Information

We use the collected information to:

• Provide and maintain our text-to-speech service
• Process your payments and prevent fraud
• Send you service-related notifications
• Improve and optimize our service
• Comply with applicable Kentucky laws
• Maintain billing and account history records
• Enhance text processing and pronunciation accuracy

Text Content Processing

When you submit text for conversion:

• Text content is processed by our computer-generated voice system (up to 24 hours of audio)
• Submitted text is stored in our database for billing and account history purposes
• We do not use submitted text for AI/ML model training
• We do not analyze text content beyond service provision and account management
• Text processing occurs exclusively on servers in the United States
• Your text formatting and punctuation choices may affect pronunciation quality

Service Quality and Data Processing

Our computer-generated voice service processes your text as provided. While we maintain high standards for our text-to-speech engine, the quality of the output may vary based on factors such as text formatting, punctuation, and special characters. We recommend testing with samples and reviewing our formatting guidelines to achieve optimal results.

Data Storage and Security

We store your converted audio files for 7 days after generation, after which they are automatically deleted. Your submitted text content is retained in our database for billing and account history purposes. We implement appropriate security measures to protect your information from unauthorized access or disclosure. By using our service, you consent to the processing and storage of your data in the United States under Kentucky law.

Data Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our service
• Law enforcement when required by Kentucky law
• Third parties with your explicit consent

Your Rights Under Kentucky Law

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Export your data in a portable format
• Access your conversion history and associated text content
• Review and modify your text preprocessing preferences

Legal Framework

Our privacy practices are governed by Kentucky law and applicable United States federal laws. While users may access our service from other jurisdictions, our privacy practices are designed to comply with and are governed by Kentucky law.

Cookies

We use cookies and similar technologies to maintain your session and preferences. You can control cookie settings through your browser preferences.

Changes to Privacy Policy

We may modify this privacy policy at any time. Continued use of the service constitutes acceptance of modified terms. Changes will be governed by Kentucky law.

Contact Us

If you have questions about this privacy policy, please contact support@premiumaudio.com